Refunds and Exchanges

RETURNS POLICY

We want you to love your order, but if something isn’t quite right, you can return or exchange eligible items under our store policy.

Please ensure you have read this page in full before submitting a return request.
To request a return, click here to log in.

🎃 HALLOWEEN RETURNS UPDATE – Updated Monday 13th October 2025

Orders placed on or after Monday 20th October 2025 are final sale under our store policy and eligible for exchange only, unless faulty or not as described.

Due to the time-sensitive nature of Halloween costumes and accessories, refunds are not offered after this date under our store policy.

Please check sizing, fit notes, and product details carefully before ordering.

This does not affect your statutory rights.

Eligibility

For orders placed before Monday 20th October 2025:

  • You have 14 days from receiving your parcel to request a return or exchange

  • Items must be returned to us within this same 14-day window

  • All items must be in original condition — unworn, unwashed, with all tags, hygiene seals, ribbons, void stickers, and packaging intact

If any of these have been removed, damaged, or show signs of wear, the return will be rejected.

⚠️ Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

✅ Return Timeframe After Approval (Store Policy & Seasonal Period)

Once a return or exchange request has been approved under our store policy, the item must be shipped back within 4 calendar days.

  • Late returns may be refused and returned to you at your cost

  • Items must be unworn, unwashed, and in original packaging with all hygiene seals and tags fully intact

  • Any return showing signs of wear, stretching, deodorant, perfume, makeup, fake tan, tampering, or hygiene-seal removal will be rejected

If a return is rejected, the customer will be responsible for postage to have the item returned back to them.

Refunds

Refunds (where applicable under our store policy) will be issued to your original payment method once your return has been received and inspected.

Please allow up to 14 days from receipt of your parcel for processing.

Exchanges

Exchanges are accepted if the item meets all return eligibility conditions.
Please submit a return request within 14 days of delivery and select “Exchange” at the returns portal.

Faulty or Incorrect Items

If your item arrives faulty or not as described, contact us at hello@beenthatwitch.com with your order number and photos.

We will cover return shipping for approved faulty or incorrect items.

Accessories & Hygiene Policy

For hygiene and safety reasons, the following must be unused, unworn, and in original sealed packaging to qualify for return or exchange:

  • Wigs & hair accessories

  • Masks & face accessories

  • Stockings & hosiery

  • Bodysuits, lingerie & intimate apparel

  • Jewellery & gloves

  • Any items marked as hygiene-sealed

Costumes must also be returned with all hygiene seals, tags, and packaging intact.
Items showing makeup, deodorant, perfume, tan, stretching, or signs of wear will not be accepted.

Certain intimate items may be marked Final Sale for hygiene reasons and are not eligible for return or exchange.

Please try all items on over underwear only.

Returns Process (Self-Serve Portal)

Use our self-serve portal:

👉 Request a Return

  • Sign in with your email (you’ll receive a 6-digit code)

  • Select the order and items you wish to return or exchange

  • Submit your request

  • Once approved, you'll receive return instructions & address

📦 Customers are responsible for return postage unless the item is faulty or incorrect.
Please use a tracked service and keep proof of postage.