Shipping
SHIPPING & DELIVERY
Last updated: Friday 9th October 2026
We know some outfits simply cannot wait 🖤
We offer tracked UK delivery, next-day Special Delivery, free UK shipping on qualifying orders, local Manchester delivery, Saturday delivery and international shipping.
Available delivery options, prices and estimated delivery dates are shown at checkout based on your delivery address.
PROCESSING & DISPATCH
We aim to dispatch orders as quickly as possible, Monday–Sunday.
For eligible in-stock orders, our daily dispatch cut-off is 4PM. Orders placed after this time will normally be processed on the next dispatch day.
Orders placed at weekends or on bank holidays may take longer to process, depending on courier collections.
During exceptionally busy periods, including Halloween, processing times may be slightly longer.
Please note: Delivery times begin after your order has been dispatched. Preorder items have separate estimated dispatch dates.
UK DELIVERY 🇬🇧
Free UK Delivery — Orders £50+
FREE on orders of £50 or more
Estimated delivery: 1–2 business days after dispatch.
The available service and delivery estimate will be shown at checkout.
Royal Mail Tracked 48 — £3.65
Our standard UK delivery option.
Estimated delivery: 2–3 business days after dispatch.
Tracking is provided once your order has been dispatched.
Royal Mail Tracked 24 — £4.95
Our faster UK delivery option.
Estimated delivery: 1–2 business days after dispatch.
Please note that Royal Mail Tracked 24 is not a guaranteed next-day delivery service.
Royal Mail Special Delivery Guaranteed by 1pm — £11.95
Need your outfit ASAP? We've got you. 🖤
Our premium UK delivery option offers guaranteed next-working-day delivery by 1pm after dispatch, for eligible addresses and subject to Royal Mail's service conditions.
Order cut-off: 2pm for eligible in-stock orders.
Orders placed after 2pm may be dispatched on the next available collection day.
Saturday, Sunday and bank holiday delivery are not automatically included. Some postcodes may have different delivery arrangements.
Important: This delivery guarantee applies to the courier service after dispatch, not to the availability or dispatch date of preorder items.
Saturday Delivery — DPD — £12.95
Available for eligible UK addresses when shown at checkout.
Please check the applicable order cut-off and delivery date before purchasing.
MANCHESTER SAME-DAY DELIVERY
Local Delivery — £9.95
Same-day local delivery is available to eligible Manchester postcodes.
Order by 5pm for delivery by 8pm the same day, subject to availability.
Orders placed after 5pm will normally be delivered on the next available delivery day.
Please provide a valid mobile number and ensure someone is available to receive your order.
Availability will be confirmed at checkout.
COLLECTION
If collection is available for your order, select Pick up at checkout.
We'll email you when your order is ready.
Please wait for your ready-for-collection notification before travelling. Your collection address, opening times and any instructions will be included in your confirmation.
CHANNEL ISLANDS
Channel Islands — Tracked Delivery — £12
Available for Guernsey and Jersey.
Estimated delivery: 3–5 business days after dispatch.
Tracking details will be provided when available.
INTERNATIONAL DELIVERY 🌍
International delivery options and prices are calculated at checkout based on your destination.
Delivery times vary depending on the destination, selected shipping service and customs clearance.
Please allow additional time for customs processing where applicable.
USA 🇺🇸
USA Tracked Delivery — Duties Paid — £24.95
Estimated delivery: 5–8 business days after dispatch.
This service uses a duties-paid postal service. Applicable US import duties associated with this service are covered by Been That Witch, so you should not normally be asked to pay additional import duty on delivery.
USA Express — DHL — £45
Estimated delivery: 1–3 business days after dispatch, subject to customs clearance and destination.
This option is separate from our duties-paid postal service. Any applicable import duties, taxes or carrier charges not included at checkout may be payable by the recipient.
EUROPE 🇪🇺
EU Tracked Delivery — £14
Estimated delivery: 3–7 business days after dispatch.
Free EU Tracked Delivery — Orders £150+
FREE on orders of £150 or more.
Estimated delivery: 3–7 business days after dispatch.
EU Express — DHL — £45
Estimated delivery: 1–3 business days after dispatch.
REST OF WORLD 🌎
International Tracked Delivery — £18
Available on orders below £200.
Estimated delivery: 5–8 business days after dispatch.
Free International Shipping — Orders £200+
FREE on orders of £200 or more.
Estimated delivery: 5–8 business days after dispatch.
International Express — DHL — £45
Estimated delivery: 1–3 business days after dispatch.
International shipping options are available only for destinations supported at checkout.
INTERNATIONAL DUTIES & TAXES
International orders may be subject to import VAT, customs duties, tariffs, handling charges or other fees imposed by the destination country.
How these charges are handled depends on the destination and selected delivery service.
Where an order is sent Delivery Duty Unpaid (DDU/DAP), applicable import duties, taxes, customs charges and handling fees are the responsibility of the recipient and are not included in the amount paid to Been That Witch at checkout.
Your local customs authority or delivery carrier may contact you directly to arrange payment before delivery.
Where duties are prepaid or included as part of the shipping service, different arrangements may apply.
Unless a shipping option is expressly described as Duties Paid, international customers are responsible for any applicable import duties, taxes, customs charges or local handling fees.
If an international parcel is returned because import charges were refused, the address supplied was incorrect, delivery was refused or the recipient did not respond to the carrier, reasonable direct shipping or return costs may be deducted from any refund where permitted by law.
PREORDERS 📦
Some items are available to preorder before their next restock arrives.
The estimated dispatch date will be displayed on the relevant product page.
For selected Halloween 2026 restocks, the current estimated dispatch date is Friday 23rd October. All orders will reach you before Halloween.
Please check the product page carefully before ordering, particularly if you need your outfit for a specific event.
If your order contains both in-stock and preorder items, the entire order may be dispatched together when the preorder item becomes available, unless otherwise stated.
If you need an in-stock item urgently, we recommend placing it as a separate order.
Express or Special Delivery speeds up shipping after dispatch but does not bring forward the estimated dispatch date of a preorder.
HALLOWEEN DELIVERY 🎃
YOUR HALLOWEEN FIT, SORTED. 🖤
We're doing everything we can to get your Halloween orders to you in time.
As Halloween approaches, we offer faster shipping options for customers who need their outfits urgently.
UK HALLOWEEN ORDERS 🇬🇧
For last-minute UK orders, we recommend Royal Mail Special Delivery Guaranteed by 1pm — £11.95.
This service offers next-working-day delivery by 1pm after dispatch for eligible orders, subject to Royal Mail's service conditions.
Our 2pm order cut-off applies to eligible in-stock orders.
Please remember that Tracked 24 and Tracked 48 are estimated delivery services, not guaranteed Halloween delivery options.
INTERNATIONAL HALLOWEEN ORDERS 🌍
16th October is our recommended order cut-off for standard international Halloween delivery.
This is a recommendation rather than a guaranteed delivery deadline.
Ordering after this date?
We recommend DHL Express — £45, with estimated delivery in 1–3 business days after dispatch, subject to your destination and customs clearance.
Please contact us before ordering if you're unsure whether your outfit will arrive in time.
HALLOWEEN PREORDERS
Selected Halloween restocks have an estimated dispatch date of 23rd October.
We aim to dispatch these as soon as the stock arrives, but dispatch dates remain estimates.
They will be with you before Halloween - we can give you updates as we receive them.
WORRIED ABOUT YOUR DELIVERY?
Message us at hello@beenthatwitch.com before ordering.
Let us know your location and the date you need your outfit, and we'll help you choose the most suitable delivery option.
DELIVERY ESTIMATES & DELAYS
Delivery dates shown at checkout are estimates unless the selected service is specifically described as guaranteed.
Royal Mail Tracked 24 and Tracked 48 have delivery aims rather than guaranteed delivery dates.
Royal Mail Special Delivery guarantees are subject to the specific service conditions, eligible destinations and successful dispatch.
Courier delays may occasionally happen due to weather, seasonal demand, customs processing, network disruption or other circumstances outside our direct control.
If your parcel is delayed or has not arrived, please contact us so we can investigate with the carrier.
Your statutory consumer rights are not affected.
TRACKING & DELIVERY ISSUES
When tracking is available, you'll receive your tracking information after your order has been dispatched.
If your tracking shows a problem, your parcel hasn't arrived or you believe your parcel has been lost or misdelivered, please contact us at hello@beenthatwitch.com.
We'll investigate the delivery with the relevant carrier. You don't need to resolve a carrier problem yourself.
ADDRESS ERRORS
Please check your delivery address carefully before completing checkout.
If you notice an error, contact us as soon as possible.
Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Additional shipping or return costs caused by an incorrect or incomplete address supplied at checkout may be deducted from a refund or charged for redelivery where legally permitted.
NEED HELP?
Need help choosing a delivery option or worried about getting your outfit in time?
Email hello@beenthatwitch.com and we'll be happy to help.
Lots of love 🖤
The BTW Team x