SHIPPING & DELIVERY

Last updated: September 2026

We know some outfits simply cannot wait. 🖤

We offer tracked UK delivery, free Pick Up, same-day local delivery in eligible Manchester areas, Saturday delivery and international shipping.

Available delivery options, prices and estimated delivery dates are shown at checkout based on your delivery address.

PROCESSING & DISPATCH

We aim to dispatch orders as quickly as possible Monday–Sunday.

Orders placed before the applicable daily cut-off will normally be dispatched the same working day. Orders placed after the cut-off, at weekends or on bank holidays will normally be processed the next working day.

During exceptionally busy periods, including Halloween, processing times may be slightly longer. Any important seasonal cut-off dates will be displayed on our website.

UK DELIVERY

Royal Mail Tracked 48 — £3.65

Our standard UK delivery option.

Royal Mail aims to deliver Tracked 48 parcels within 2–3 working days after dispatch.

Tracking is provided once your order has been dispatched.

Royal Mail Tracked 24 — £4.95

Our faster UK delivery option.

Royal Mail aims to deliver Tracked 24 parcels on the next working day after dispatch.

Please note that Tracked 24 is a delivery aim and is not a guaranteed next-day service.

MANCHESTER SAME-DAY DELIVERY

Local Delivery — £9.95

Same-day local delivery is available to eligible Manchester postcodes.

Order by 5pm for delivery by 8pm the same day. Orders placed after 5pm will normally be delivered the next working day.

Please provide a valid mobile number and make sure someone is available to receive the order. Availability will be confirmed at checkout.

SATURDAY DELIVERY

Saturday Delivery — DPD — £12.95

Available for eligible UK addresses when shown at checkout. Please refer to the delivery date/cut-off displayed at checkout when ordering.

COLLECTION

If collection is available for your order, select Pick up at checkout.

We'll email you when your order is ready. Please wait for your ready-for-collection notification before travelling. Your collection address, opening times and any instructions will be included in your confirmation.

DELIVERY ESTIMATES

Delivery dates shown at checkout are estimates unless the selected delivery service is specifically described as guaranteed.

Royal Mail Tracked 24 and Tracked 48 are tracked services with delivery aims rather than guaranteed delivery dates.

Courier delays can occasionally happen due to weather, seasonal demand, network disruption or other circumstances outside our direct control.

If your parcel appears to be delayed or has not arrived, please contact us and we will help investigate the delivery with the carrier.

PRE ORDERS

If an item is available for pre-order, the estimated dispatch date will be displayed on the product page.

Please check this information before ordering, particularly if you need your outfit for a specific date.

If your order contains both in-stock and pre-order products, the dispatch timing shown for the pre-order item may apply to the order unless otherwise stated.

INTERNATIONAL DELIVERY

International delivery options and prices are calculated at checkout based on your destination.

Delivery times vary depending on the destination, shipping service and customs clearance.

Please allow additional time for customs processing where applicable.

INTERNATIONAL DUTIES & TAXES

International orders may be subject to import VAT, customs duties, tariffs, handling charges or other fees imposed by the destination country.

How these charges are handled depends on the destination and delivery service.

Where an order is sent Delivery Duty Unpaid (DDU/DAP), any applicable import duties, taxes, customs charges and handling fees are the responsibility of the recipient and are not included in the amount paid to Been That Witch at checkout.

Your local customs authority or delivery carrier may contact you directly to arrange payment before delivery.

For destinations or delivery services where duties are prepaid or handled as part of the shipping service, different arrangements may apply.

USA ORDERS

US customers can choose between tracked and express delivery at checkout.

USA Tracked Delivery — Duties Paid — £24.95
Estimated delivery: approximately 5–8 business days.

This service is fulfilled using a duties-paid postal service. Applicable US import duties associated with this service are covered by Been That Witch, so you should not normally be asked to pay additional import duty on delivery.

USA Express — DHL — £45
Estimated delivery: approximately 1–3 business days, subject to customs clearance and destination.

Please note that the DHL Express option is separate from our duties-paid postal service. Any applicable import duties, taxes or carrier charges that are not included at checkout may be payable by the recipient.

EUROPE

We currently offer:

EU Tracked Delivery — £14
Estimated delivery: 3–7 business days

Free EU Tracked Delivery — orders £150+

EU Express — DHL — £45
Estimated delivery: 1–3 business days

Orders sent internationally may be subject to customs procedures, import VAT, duties or handling charges depending on the destination and service selected. Unless expressly stated as Duties Paid at checkout, these charges are the customer's responsibility.

REST OF WORLD

International Tracked Delivery — £18
Estimated delivery: 5–8 business days

Free International Shipping — orders £200+

International Express — DHL — £45
Estimated delivery: 1–3 business days

International delivery estimates may be affected by customs clearance or local carrier delays.

Unless a shipping option is expressly described as Duties Paid, international customers are responsible for any applicable import duties, taxes, customs charges or local handling fees charged by their destination country or carrier.

If an international parcel is returned to us because import charges were refused, the address supplied was incorrect, delivery was refused or the recipient did not respond to the carrier, reasonable direct shipping/return costs may be deducted from any refund where permitted by law.

PRE-ORDERS

If your order contains a pre-order item, please check the estimated dispatch date shown on the product page.

Unless otherwise stated, items ordered together may be dispatched when the pre-order item becomes available. If you need an in-stock item urgently, we recommend placing it as a separate order.

HALLOWEEN DELIVERY 🎃

September and October are our busiest months.

We'll publish Halloween order cut-offs as the date approaches. Please choose a delivery service that gives you enough time before your event.

Carrier delivery estimates are not guarantees unless specifically stated otherwise, so we strongly recommend not leaving your Halloween order until the last minute.

TRACKING & DELIVERY ISSUES

When tracking is available, you'll receive your tracking information after your order has been dispatched.

If your tracking shows a problem, your parcel hasn't arrived, or you believe your parcel has been lost or misdelivered, please contact us at hello@beenthatwitch.com.

We'll investigate the delivery with the relevant carrier. Please don't feel that you need to resolve a carrier problem yourself.

ADDRESS ERRORS

Please check your delivery address carefully before completing checkout.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change or redirect the address.

Additional shipping or return costs caused by an incorrect or incomplete address supplied at checkout may be deducted from a refund or charged for redelivery where legally permitted.

NEED HELP?

Need help choosing a delivery option or worried about getting your outfit in time?

Email hello@beenthatwitch.com and we'll be happy to help.

Lots of love 🖤
The BTW Team x